Please note that in order to resolve certain update errors, this article may recommend steps such as rebooting your router or Sonos products.
If you are not comfortable performing these steps on your own, we would like to remind you that you’re always welcome to reach out to Customer Care for personalized assistance while troubleshooting.
Error 36 occurs when one or more of the Sonos products in your home fails to update properly, and can be resolved by rebooting the product that was unable to update.
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If you are using a desktop controller to initiate the update, Error 1013 may occur due to a firewall on your computer blocking the connection to your Sonos products.
Follow the instructions in our firewall article to grant Sonos the necessary permissions.
If you prefer to troubleshoot this error on your own, following the steps below will resolve the majority of cases where Error 1101 occurs.
Please note that these steps involve restarting networking devices in your home and will not resolve all cases of Error 1101.
Most likely when you remove yourself from a Sonos beta and the Sonos players are transitioning back to general release firmware.
If you encounter this error, please Contact Customer Care for further assistance.
During the update you will be prompted to enter the administrator password.
If you do not enter the password, or if you are logged in to the machine as a user that does not have admin privileges, you will not be able to complete the Sonos update.
Please do not hesitate to reach out to Customer Care if you are not comfortable performing these steps or would prefer to have a technician walk you through troubleshooting over the phone or email.
First, reboot your Sonos products, and network connections in the order listed below.
If the update still fails, rebooting all of the Sonos products in your home will ensure that the product experiencing the issue gets rebooted, however, we understand this process may be tedious especially if you have numerous Sonos products in your home or they are in difficult to reach locations.